Patient information and privacy

Protecting your information

We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include: basic details, such as address, date of birth, next of kin; details and clinical records about your dental treatment, health history and medical treatment; records of medicines you have been prescribed by your dentist or another qualified prescriber; information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.

When you use the forms on this website we receive the details you enter, the page you sent it from and basic campaign information, so the team can reply to your request.

Sharing information

The information held about you will not be shared for any reason, unless you ask us to do so, we ask and you give us specific permission, we are required by law, or we are permitted by law, for example where public interest overrides the need to keep the information confidential.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above.

Your right to view your clinical records

You have the right to view the original of your clinical records. Your request must be made in writing to the Practice Manager.

Confidentiality

You have the right to confidentiality. Dental healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate. All of our staff contracts of employment contain a requirement to keep patient information confidential.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of our confidentiality, data protection, information governance, health and safety and complaints policies.

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time.

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at www.ico.org.uk.

Our dentist and practice owner is Dr Patrick Tarrant BDS.